Creating a solid Terms of Service (ToS) is essential for a food delivery app like Eat&Vibe. It protects your business, clarifies the relationship with users, and sets the rules for your partner restaurants and couriers.

 

Terms of Use: Eat&Vibe

Last Updated: [Insert Date, 2026]

Welcome to Eat&Vibe! These Terms of Use ("Terms") govern your access to and use of the Eat&Vibe mobile application and website (the "Platform"). By using our services, you agree to be bound by these Terms.

1. Account Registration

  • Eligibility: You must be at least 18 years old to create an account.

  • Accuracy: You agree to provide accurate, current, and complete information during the registration process.

  • Security: You are responsible for maintaining the confidentiality of your account credentials.

2. Ordering and Services

  • The Platform: Eat&Vibe acts as an intermediary between users and third-party restaurants/merchants.

  • Placement: Once you place an order, it is subject to acceptance by the restaurant.

  • Modifications: Orders cannot be modified or canceled once the restaurant has started preparing the food.

3. Pricing and Payment

  • Fees: Prices listed on the app include the cost of food, delivery fees, and applicable taxes.

  • Payment Methods: We accept credit/debit cards, digital wallets, and (where available) Cash on Delivery (COD).

  • Refunds: Refunds are processed on a case-by-case basis (e.g., missing items or incorrect orders) and are subject to our internal investigation.

4. Delivery

  • Estimated Time: Delivery times are estimates only and are not guaranteed. Factors like traffic, weather, and restaurant delays may occur.

  • Handover: You must be available to receive the order at the address provided. If the courier cannot reach you, the order may be canceled without a refund.

5. User Conduct

By using Eat&Vibe, you agree not to:

  • Use the app for any illegal purposes.

  • Harass or abuse delivery partners or customer support staff.

  • Submit fake reviews or fraudulent claims.

6. Limitation of Liability

Eat&Vibe is not responsible for:

  • The quality, safety, or legal compliance of the food provided by restaurants.

  • Allergic reactions (please contact the restaurant directly regarding ingredients).

  • Temporary platform outages.

7. Termination

We reserve the right to suspend or terminate your account if you violate these Terms or engage in fraudulent activity.

8. Changes to Terms

Eat&Vibe may update these Terms from time to time. Your continued use of the app after changes are posted constitutes acceptance of the new Terms

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