Privacy Policy for Musaid Al-Wakil (مساعد الوكيل)

 

Privacy Policy for Musaid Al-Wakil (مساعد الوكيل)

Last Updated: April 25, 2026

Musaid Al-Wakil ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application designed to facilitate the delivery of food ration parcels (Tamween) in Iraq.

1. Information We Collect

To provide a reliable delivery service, we collect the following types of information:

  • Personal Identification Information: Full name and phone number.

  • Ration Card Data: Information related to your ration center and card number to ensure the legal distribution of supplies.

  • Location Data: Precise geographic location (GPS) to enable our delivery agents to find your address accurately.

  • Device Information: Device type, operating system version, and unique device identifiers for technical optimization and security.

2. How We Use Your Information

Your data is used strictly for the following purposes:

  • Service Fulfillment: Processing and delivering your ration parcels from the local agent to your home.

  • Communication: Sending SMS or app notifications regarding order status (e.g., "Out for delivery").

  • Verification: Confirming the identity of the recipient to prevent fraud or unauthorized collection.

  • Improvement: Analyzing app performance to enhance user experience.

3. Data Protection & Security

We prioritize your security and implement industry-standard measures:

  • Encryption: All sensitive data is transmitted via Secure Socket Layer (SSL) technology and encrypted at rest.

  • 100% Privacy Guarantee: We do not sell, trade, or rent your personal identification information to third parties or marketing agencies.

  • Access Control: Access to your data is strictly limited to authorized personnel who need the information to perform delivery tasks.

4. Third-Party Sharing

We only share information with third parties necessary for service delivery:

  • Authorized Agents (Al-Wakil): To verify your eligibility and parcel availability.

  • Delivery Personnel: They receive only the necessary details (Name, Phone, Location) to complete the delivery.

  • Legal Requirements: We may disclose information if required by Iraqi law or valid legal processes.

5. Your Rights

As a user, you have the right to:

  • Access and update your personal information through the app settings.

  • Request the deletion of your account and associated data.

  • Withdraw consent for location tracking (though this may disable delivery functionality).

6. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

  • Email: [Your Email Address]

  • Support Line: [Your Phone Number]

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